
Melissa Hess
The app worked great until after my first client. The only reason I'm leaving stars is because as far as scheduling, I'm good (knock on wood, I've seen some of the other recent reviews) but I struggle w/ every single customer trying to cash them out. I have to use a completely other app to do so. Extremely frustrating for the amount of money I paid for this app.
Squarespace Inc
5 November 2025
We're sorry to hear about this issue, and understand your frustration. Our Customer Support team can help resolve this case. You can reach us by using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, and then tapping “Report a Bug.”

Zachary Hanley
The app started off great 5 years ago. Now it wont take payments, stopped clients from booking online because it wouldn't take payment, disconnects from the card reader. And all the support does is ask you to use another app to record your screen when i cant predict when it will fail, because it will work at times. Trash app now. Need to find a new booking app unfortunately.
2 people found this review helpful
Squarespace Inc
4 August 2025
Thank you for your honest review. We understand your frustration, and take your feedback seriously. We would appreciate it if you could reach out to us directly to discuss your concerns in more detail. You can reach us by using the in-app feedback tool, by shaking your device or taking a screenshot of an issue, then tapping “Report a Bug.”

Cocoa “Cocoa” Calloway
Acuity needs more built-in features ASAP. They're FAR behind other booking apps. I just switched from Booksy and I'm disappointed that everything I need, I have to find an external integration for. I can't send blast emails to my clients until they opt-in to receiving mail, which is crazy. There's no option to add card processing fees, so I had to find an external app to use my stripe card reader. Clients can't add more than one main service so you end up making a LONG list of add-ons. SUCKS!
5 people found this review helpful
Squarespace Inc
25 July 2024
Hi there! Thanks for leaving a review. Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."