American Airlines

American Airlines, Inc.

About this app

With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.

-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.

-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.

-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.

-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.

-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost.

Contact Us: 800-222-2377

Why we need the permissions:

Bluetooth
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE

Location
Your location helps us give you relevant information tailored to where you are at the time.

Photos/Media/Files
Access to photos is required to store parking reminders.

Camera
The camera allows the app to scan credit cards and expedite the checkout process.

Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.

Other
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.

Ratings and reviews

Absolutely the worst airline app I've used. Flight details in the app are non-existent, you have to go to the mobile website to get any info. Other apps at least link to their mobile site. Worse, the app stops working if you don't use it for a few days. The last couple trips I have had on AA I have had to uninstall and reinstall the app just to check in and get my boarding pass, even on separate legs of the same trip. AA is horrible all around as an airline, and they live down to that here.

The app won't accept my login info even though it works perfectly on their website. I have tried my loyalty account number and my email address and it refuses to accept my password. I've had to reset twice this week. The site and the app must have some kind of backend sync issue. The website logs me in the fine, but the same login info on the app isn't accepted. online research shows other people have this issue. Clearing cache nor uninstalling then reinstalling the app fixes it.

Whenever I try to "Manage Trip", it says "Access denied", so I can't add my frequent flyer number. I've cleared cache, cleared data, and reinstalled the app twice, and rebooted my phone afterwards, then cleared all again. Frustrating. If it is supposed to make things easier, it's failing miserably. Whenever it worked in the past, it was slow. Now, it just does not work at all. Way to go..

What's new

We’ve made it simpler to navigate your trip during delays or cancellations with improved self‑help tools. You’ll have everything you need to take care of your travel — rebook your trip, track bags, access vouchers and see the latest trip updates — right on the home screen.

Introducing ‘Travel inspiration with AI℠,’ our new travel assistant available from the Home and Book tabs. Simply enter your dream getaway like ‘a Caribbean beach escape this fall,’ and we’ll suggest travel options to match.