AW Touchpoint

American Well

About this app

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:

No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.

Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:

For providers with a health system login, Amwell Touchpoint app provides the ability to:

* Launch secure, HIPAA-compliant video consultations using Amwell Connect
* Receive automated notifications when new cases are assigned
* Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:

* Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
* Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
* Automation of alerts and escalations
* Integration with EHR and IT systems to minimize disruptions to workflow
* Act as a video and phone dialer with Epic Haiku/Canto.
* Active monitoring of point-of-care devices

Ratings and reviews

worked pretty good with mild interruptions about 4 or 5 times during a 30 min appt. could been my internet, or the docs, seemed to be at her home. Overall worked well for my visit. You can do a few things prior to your appt. to help ensure connectivity. Run internet speed tests in different spots so you know the fastest spots. If using WiFi get closer to the router, choose a 5G WiFi connection if possible. Restart your modem/router frees up RAM, turn off streaming devices during appt. :)

Works great. Just be sure to undo all the permissions when it's not in use bc I've found it may seem to stay on like watching you hehe, sorta creepy. All I know is my battery wore down super fast after i installed it & that issue stopped once I blocked the camera, microphone & whatever other permissions it uses. I just use the automatic prompts to turn all permissions back on once I open the app for use. Then shut them off again when done. No more suspicious battery draining.

Wow!! What a time saver!!!! The app worked really well. The Dr. & I were able to communicate w/each other well. Initially my Android phone didn't support the call. I had 2 min to download the AWTouchpoint app & get to the appropriate place in the app for my appt. I was pleasantly surprised that I was successfully able to do so. If you're doing virtual for the first time, be sure the Dr.'s office gives you the app name & link ahead of time (perhaps day before appt) to avoid last min scramble.

What’s new

- Minor bug fixes and improvements