
Manting Xiong
The app used to work fine and well but now it is extremely slow. Clicking on the services in the app does nothing. something needs to change here, students are having a very difficult time using this and it is a huge inconvenience for a student's university to push this app to their students to use but it is incredibly slow and inefficient.

A Google user
First - the app is a terrible name and hard to find. It needs to be more unique to be easy to locate. Second, while the app itself worked fine for me, it wasn't until later I noticed that the prices were slightly higher through GET Mobile than when I order direct. I spoke with another patron who told me that there is a $0.50 surcharge. I was never made aware of any surcharges, but it turns out it was precisely about $0.50 more expensive than ordering direct, making me believe that he was correct in stating the surcharge. Finally, I used this only for Starbucks at Stony Brook Hospital, and it turns out Starbucks has their own app (much easier to find) and doesn't charge any surcharges. Guess what app I'm going to be using, if any, for mobile orders? Honestly, if there is a surcharge, it MUST be made clear up-front. I recommend all users to closely check the charges/prices against direct prices.
13 people found this review helpful
The CBORD Group, Inc.
December 17, 2018
Hi Harold. Thank you for your message regarding the GET Mobile app. We have directed your feedback to your institution’s card office for follow up regarding the implementation of the ordering component.

A Google user
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This app doesn't even work. It takes about 5-10 minutes for each page to load, at which point, if you do get through to ordering, it either crashes or pops up with an error claiming you need to check with your card provider (despite never putting in a card). Tried this on multiple devices, same issue. Simply doesn't work, not worth the storage space on your phone... EDIT 1: Finally started working somewhat, but now it shows that the businesses are *always* closed, when they clearly aren't.
52 people found this review helpful