Japan Airlines

Japan Airlines Co.,Ltd.

About this app

The JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights.

＜Main functions＞
1.Home screen
Display of reservation
Reservations for flights will be displayed on the home screen.
*Flight status will be displayed for flights up to the next day.

Information of JMB member is displayed (when logged in).

2.Reservations
You can make reservations for all flights.

3.Timeline
By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status.
The display will automatically change according to the time and number of days until departure.

4.Flight Status
You can check the flight status by route or flight number.
For international flights, you can search for two days before or after.

5.Notification of flight status and reminder of reserved flights
You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure.
If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive

Ratings and reviews

App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!

Terrible app. It doesn't even let you locate a confirmed reservation. Even worse, as opposed to saying something like "unable to retrieve reservation" it says your reservation was canceled! Which, of course, makes you rush to your desktop computer to verify everything is okay. Utterly horrendous app.

The worst app ever. I cannot find my bookings under my name or flight number or reservation number or e-ticket number. It is very random. And after half an hour I finally randomly got into my reserved ticket the app does not remember my ticket. I have to enter my flight every time to get updates. Absolutely incredible as to how horrible this app is for the volume of people who uses this on a daily basis. Sad for the executive staff who have never used this app before to book their own flights.

What's new

Thank you very much for using the JAL app.
***Ver5.3.49***
・Minor fixes.
***Ver5.3.48***
・Minor fixes.
***Ver5.3.47***
・You can now add as favorite list inflight entertainment before boarding on A350-1000.
***Ver5.3.46***
・Fixed a bug in which the JALOALO card was not displayed
・Improved display speed of reservation information when auto-login is selected
***Ver5.3.45***
・In-App Messaging function is added.
・The gate of the flight is shown on the airport map (HND/NRT/DFW/LON).