
J Hall (felisfanaticus)
the Kroger app is difficult to navigate. the real issue is with their pricing and coupons, because even with their boost membership many times the coupons do not apply properly or at all. these are items that you have actually selected from the option of available qualified items. the coupon will show in the cart, but will change or drop off completely during the last stage of check out, and you might see a higher price then the previous page, without adding additional items
71 people found this review helpful

Troy Henderson
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The Kroger app is less and less stable as time goes on. At this point, I can't look at any order that has received even a partial refund, have any other app open (even my calculator) without it crashing, review my entire basket if it has more than 7 items, reliably add or remove things from my cart, or choose a delivery window. Yeah, when it works it's great, but with all the hassle, I'm starting to think hard about Aldi. Edit: It hasn't gotten better in the last 8 months. :/ Come on y'all.
115 people found this review helpful
The Kroger Co.
October 23, 2024
Thank you so much for providing your feedback, Troy! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day.

Robbin Maynard
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should be able to know when you are purchasing something with an available coupon and automatically apply it. new checkout system sucks. always have to wait on someone to review video because we like to organize items in our bags. More problems with the app today, 8/10/25. Could not find something in an unfamiliar store. Tried to find where to change store locations for store mode. Never found it. Finally located yogurt in the center of the store, not the outside wall, like normal store layout.
7 people found this review helpful