I have been using this app for a while now, instead of the website and have found it is incredible. Easy to use and find deals close by and further afield. I have seen a few glitches like the scrolling going to top when not wanted and sometimes on payment page but other than this I have had no issues. I get through to live chat easy and the few issues I've had with delivery have always been sorted quickly...refunds where necessary or other options given. Just be firm if there is a resolution you want, as many of the items are 3rd party. Would also be easier to be able to use android/google pay.
Lots of great deals for merchants in my area and for merchandise that can be shipped to my home. However, shipping sometimes takes forever & twice I've later gotten an email saying the item I purchased was no longer available. But they refunded my money without issue both times.
Words cannot describe how awful Groupon is to use. Customer service does not exist, when it does, it's abhorrent. they treat their merchants like garbage, borderline abuse. I've heard so many horror stories. However, i would recommend using Ebates. I've had a great experience with them all around! No I'm not affiliated with them, i literally just want to make sure people steer clear of Groupon at all costs.
Whenever I am scrolling through the results, it will automatically refresh and take me to the top. This is frustrating being that I wasn't finished looking at deals. This glitch does this numerous times when in the app. Please fix asap! :-/
Can't even view the customer comments. That's one of the most important features. I want to be able to see feedback. Customers don't lie and are unbiase. What's the point of leaving a comment if others can't even view it? Pathetic. Needs lots of work to be more user friendly and more functional.
While their customer service and returns policies are good, there is an insufficient number of local deals, and what is offered is not very appealing. The other pet peeve is the app makes it impossible to search out of your local area. When traveling, I have found it impossible to look for deals in the areas I am visiting.
Thanks for using the Groupon app! Here at Groupon, we strive to deliver the best deals to you by improving your experience every time we release a new version of our app. Our updates include many new features, improvements and bug fixes.
Free samples, weekly ads & a coupon everywhere you shop inside The Coupons App!
Save easily with free paperless grocery coupons at your favorite stores.
Save on the brands you love! Cash Back savings, grocery coupons, rebates & more!