
Larry Godejohn
So, as it turns out, even if you make a transfer from your checking account into your Marcus savings account, they will put a 5 day hold on what is already YOUR money. Sadly, even to the point, they will bounce a transaction or bill even though it's there and has been removed from your other account. There is no reason for a hold on the accounts that you've already spent days jumping through hoops to legitimize and have proven your own. I can even understand if it was something new.
7 people found this review helpful
Goldman Sachs
11 August 2025
We apologize for any inconvenience this has caused. If you initiate an ACH transfer through Marcus from a linked external account, funds typically take 1-3 business days to process, and will generally be available in your Marcus account 5 business days after you initiated the ACH transfer. We'll be sure to forward your feedback to the right team.

Ben Flippy
They advertise being able to send wire transfers. I needed to withdraw money quickly for a major purchase, and had nothing short of nightmare interactions with support. Had to call multiple times to have them send the transfer, each time they would tell me there is no record of the transaction, but that they just started one for me. Finally talked to a manager who was able to send the transfer, but they didn't follow the wire instructions and sent a very large sum of money to the wrong place.
12 people found this review helpful
Goldman Sachs
10 June 2025
Thank you for bringing this matter to our attention, and we truly apologize for the frustration. Rest assured, we take your concerns seriously and have escalated this feedback to the appropriate team.

Suzanne Roussin
Meh. Not bad, nothing fancy. Limited options. But it's good for what I need to do, which is automatically transfer money to my Marcus savings account from an external bank's checking account every month. Glad you increased the interest rates for my savings accounts. I'd rather have competitive interest rates than a fancy app. As long as the app isn't buggy, which it's not, so I'm good.
16 people found this review helpful
Goldman Sachs
05 April 2023
We certainly appreciate you taking the time to share your feedback, Suzanne. We'll be sure to share this with the right team.