Mobility by Ecolane

Ecolane USA, Inc.

About this app

Mobility by Ecolane mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone.

- Flexibility to Manage Trips
- Empower riders with direct access to review and manage their trips
- View upcoming and completed trips, easily cancel trips

- Convenient Trip Details View
- Passenger notifications with accurate vehicle ETAs, reduce wait time
- Ability to follow bus on a visual map to see exact location

- Simple Mobile Interface
- 24/7 access to account profiles, settings and reservations
- Customize user preferences and save favorite destinations

NOTE: Access to some features will depend on the service guidelines for your individual transportation agency.

Ratings and reviews

For the most part, I like the app. Like others I have had problems with the timing and drivers not showing up. The one thing that needs immediate attention is the ability to know who our reservations are submitted to. I have a personal preference as to who I'll ride with. The problem is, I can't confirm that they are the ones that my trips have been assigned to without calling Intelleride. If I have to call them anyway, I could just schedule my trips on the phone instead of the app.

I love the concept. Unfortunately the app is difficult to use. When I first began using the app it was wonderful. Knowing your ride is on it's was is very helpful. Also knowing the ETA and your ride has arrived is priceless. (at the mall waiting in bad weather) Now my problems are error message of not connect to internet. Sometimes I can actually book a trip but in the event I need to cancel app will not allow me to.

I've had several problems with this app and service. Everything from drivers being very late making me almost an hour late for my appointment to no one returning to pick me up. I've been stranded on more than one occasion even though I have clearly booked a return trip home. It is very difficult to get through to anyone at the number provided in the app. It takes more then 30 minutes even with the 'problem with today's trip' option. Frustrating, especially while stuck at the doctor.

What’s new

Resolved issue where an agency was available select for sign-up or login.
Resolved issues of Self Service Rules for Addresses Allowed
Resolved crash issue that caused the app to crash unexpectedly.
Fixed ADA compliance issues in the Signup, Booking, Trips screens
Resolved issues with the Address allowed config, search while selecting pickup/drop off address
Added the enhancements like Ability to default Pickup or Dropoff based upon the configuration.