Nucleus Smart

Cochlear Limited

About this app

With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience.

With the Nucleus Smart App, you can:
- Change programs on your Nucleus 7 Sound Processor and activate Cochlear True Wireless™ streaming
- Activate audio streaming on compatible Android devices (see Compatibility section below)
- Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor
- Adjust the volume of your Cochlear True Wireless™ devices
- Locate your lost Nucleus 7 Sound Processor
- View Nucleus 7 Sound Processor status and battery level
- Track time in spent in speech and number of coil offs

Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode.
To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com/android/pair.

Compatibility: To use the Nucleus Smart App for Android, your device will need to run Android 8 or later and support Bluetooth 4.0 and later. Audio streaming is only available on Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology. For a list of verified devices or to learn more about devices that support audio streaming visit https://www.cochlear.com/compatibility.

Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location.
Android, Google Play and the Google Play logo are trademarks of Google LLC.

Ratings and reviews

First time I tried it there was no problem. Then I turned my Bluetooth off and on to see if it would re-sync easily when I turn it back on and, all of a sudden, it said "can't locate processor". I uninstalled and reinstalled so it was working again. Now this morning, I got the same thing. Turned my phone back on after the night and it can't find my processor at all.

I'm finding this app pretty tedious. I'll take my implant off at night and take battery off. I get notifications every 5 minutes telling me to put it back on! I'll turn Bluetooth off at times as the little noise it makes is annoying, I can't scroll social media or even browse the Internet without that little chime and then silence, even if there is no videos. I then get notifications every 5 minutes telling me to turn Bluetooth back on. The notifications are incredibly annoying.

Having issues where every 10-20 mins it's starts to buffer and crackle audio. For an example when watching videos on YouTube, the sound will start to crackle and it actually causes the video to glitch and lag. Audio not matching the video after it fixes itself. I have disconnected and restarted all devices and now it's struggling to stay connected, going on and off to a point I can't even click onto the hearing aid option to forget the device to reconnect. I believe latest update is faulty.

What’s new

We update the app regularly so we can make it better for you. Get the latest version for all of the available features and improvements.

Changes in this release:
* Fixes and improvements for stability and connectivity

If you like using the app, please give us a quick rating and review. We love to hear your feedback.
Thanks for using Nucleus Smart.