
Khody Wyllow
The amount of hoops you have to jump through and errors you encounter in order to do a load of laundry is ridiculous, especially for an app that claims to make it "easier." Having to turn on Bluetooth to scan a QR code is wild, and then it tells me it can't find the machine I just scanned??? And the ambiguous system error that just made me have to stand and troubleshoot (without help) for five minutes in a laundry room with no air conditioning and a window that's nailed shut is not okay, either.
62 people found this review helpful
CSC ServiceWorks
June 30, 2025
Hello. Our OTA app is designed to provide a faster, secure, and overall better service. We've just released a new app update that lets you see other available machines and check room availability. We truly appreciate your feedback. We're excited for you to try it out and hope it enhances your experience both in and outside of the laundry room.

Vakaris Vaitkūnas
Couldn't do my laundry last night because their servers were down and there is now no other way to run the washing machine where previously I could have just used coins. The process of adding extra time to the dryer is absolute garbage -- takes me a few minutes just to up the time from 45 minutes to 70 minutes, whereas before I could have just used coins in a matter of a couple of seconds. I don't have time for this nonsense. Extremely disappointed in this new system.
12 people found this review helpful
CSC ServiceWorks
September 25, 2025
Hello. Thank you for the feedback. We’re actively addressing technical concerns and interface updates to make your experience smoother.

C7 The Epic
Apartment just switched to this app, which for some reason requires location services and does not just use Bluetooth to connect to the machine I just scanned. As a result it was unable to find any machines within the entire complex, despite the old app being able to immediately connect via the qr code and Bluetooth. I can only assume the reason for locations services is to use dynamic pricing and allow price fixing by comparing with nearby complexes. This sucks and doesn't even work.
5 people found this review helpful
CSC ServiceWorks
October 2, 2025
We understand your concerns about privacy and want to assure you that we take data security seriously. Our development team is actively working on an update that will eliminate the need for location services (an Android system requirement rather than an OTA choice) on most Android devices , which we're targeting to release by the end of this month.