
Marco Romero
Just an awful experience all around. They added a 0.25 "convenience" fee unless we use their dumb app, bringing the total of a full load to 4.75, but the app barely works, will often fail to start the machines. There was a responsive customer service at first, but then they changed it to an automated system, that doesn't immediately refund you. So unless you are trying to request a refund during business hours, you're just forced to accept that the machine takes your money without starting.
2 people found this review helpful

O B
Lack of refunds. I have put in a request months ago to close an inactive account after getting a new phone. However, of course, it has not gone through because of a pervious request for a refund on a double charged transaction. I sat on the phone for 20 minutes with customer service and got nowhere, the app still has my money despite my efforts. This app is also difficult to work with machines and it inaccurately tells you how many machines are open and when your clothes are done in the washer.
10 people found this review helpful

Richard Kahute
Great idea, not so good in practice. The machines that I use associated with this application are rarely in perfect working order so it's tough to say definitively what's to blame. Often. tonight in fact, the pairing requires a longer period of time than I care to spend in the laundry room. They are quick to top up your card though, so that's nice, I guess. I would like to see better maintained machines associated with the application, less trashy. If that happens, you'll have 5.
3 people found this review helpful