
Caryn Peterson
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This used to be an awesome, user-friendly app! It was my favorite! At one point, they updated it, and it struggled working, but they resolved to fix it, and it got much better! Now they have updated it again, and you MUST use your phone number in the store to get rewards. Even if you are paying with the app! It no longer automatically gives you the deals and discounts unless you enter your phone number. Plus, the app crashes, and you can't pay at the pump! It's awful now and frustrating!
1 person found this review helpful
Cumberland Farms
19 July 2024
So sorry to hear, Caryn. We are actively working on fixing some issues with our app experience, including some slowness. We hope you'll give our new app and rewards program another chance and check back with us shortly.

Dan Katz
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Rewards were working fine, then after an update, for months I have gotten no reward points for gas purchases. I thought this must be a program change but later found out I should be getting points. Wrote to customer service and they elevated it to tech support and that I would hear back in 3-5 business days. ONE MONTH LATER. no response, and when I wrote to them they said it was in the technical department's hands and there were no updates. when I wrote again, they sent me the same text.
Cumberland Farms
26 October 2024
*UPDATED* Thank you so much Dan, we're so happy you're happy! Do not hesitate to reach out if there's anything else we can do to make your experience amazing.
Hey Dan! Thanks so much for the feedback. We've responded to your email! We're so sorry for the inconvenience and are here to make things right.

Casey McDonald
The idea is good, but the app slows down often, especially when going to select a store, it's like using dial-up in a third world country. I know it's not my phone because no other app is this terrible. So one star removed for performance. Lately, Cumberland Farms systems have been crashing alot, so I will go to pump gas only find out that the systems down, so one star removed for reliability. And finaly, one star removed for the orwelian measures taken to save 10 cents a gallon (bank access.)
11 people found this review helpful