
Chris Hardwick
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Talk isn't available in the UK even though the site says it is. the connection isn't stable even using 5g full bars. Waste of time and money trying to setup a unifi network. In response to their reply: I just had a look at the usa pro plan, it would make the monthly fees 20x the normal plan for a small team, just for an app that connects to our udm pro. M365 and Teams phones would be a cheaper option at that point.
2 people found this review helpful
Ubiquiti Inc.
February 5, 2026
Hi, we apologize for the unsatisfactory experience.
Currently, using the UniFi Talk Softphone feature requires a UniFi Talk Pro Plan subscription. Please note that the Pro Plan is presently only available in the United States.
You can find more information: https://help.ui.com/hc/en-us/articles/360058776614-Manage-UniFi-Talk-Subscriptions

Brett Robinson
horrible! I just moved into an apartment complex and they use this app. it won't recognize or give me the option to take a picture of my face so basically useless because I can't even set it up. I have a Galaxy S 23 ultra, it's really not that old and was top of the line phone a few years ago. anybody with suggestions please help, I can't even get into my own apartment building with this
Ubiquiti Inc.
February 11, 2026
Hi, we apologize for the unsatisfactory experience. Could you explain your issue in more detail? Please contact us at uid.support@ui.com and share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

Ilya D
photo backup does not work, its a lie. i bought unas just for this, but the feature is missing in the latest app.
1 person found this review helpful
Ubiquiti Inc.
April 7, 2026
Hi, we apologize for the unsatisfactory experience. Currently, this feature is still awaiting approval from Google.