
Andrew Swinghamer
This version doesn't seem very stable. When I open the app, sometimes my accounts don't appear; I either have to go to settings and then back to accounts or let the codes refresh to get them to appear. Also if the app is already open/running in the background, when I switch back to it sometimes it will crash, forcing me to close and restart it. Finally a nice-to-have feature would be the ability to upload custom images for accounts not in the default icons group (there's not many in the default)
7 people found this review helpful

GHz KHz
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Well I contacted somebody but we still can't get to work 2 different phones same exact problem when I scan the QR Code it throws an error along the bottom that says cannot create account on the phone
Ubiquiti Inc.
April 1, 2026
Hi, we apologize for the unsatisfactory experience. Could you explain your issue in more detail? Please contact us at uid.support@ui.com and share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

Josh Lang
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Way harder to get to work with UniFi than a 3rd party authenticator. If I was in charge at unifi, I'd be tempted to pull this app until it's not garbage. Nothing in the UniFi ecosystem has ever annoyed me and wasted my time like this app. I was stuck in a screen asking me to select Verify in a system prompt that didn't come up, and that was confusing to figure out. If you can't actually fix this a week or two, save us all the headaches and kill this app, we'll use 3rd party.
11 people found this review helpful
Ubiquiti Inc.
July 25, 2024
Hi, we apologize for the unsatisfactory experience. Both UI Account and Identity Enterprise account can be configured without needing to use the Verify app, the only way this app must be used is that the admin in Identity Enterprise forces the use of Verify. If you have any questions about this, please feel free to contact us at uid.support@ui.com.