
Kelly Stenson
I've been using this app without issue for years. Something happened with a recent update that moved all the menu options into my phone's (Pixel 8a) command button area so I can no longer submit tasks, check my profile or rewards, etc. I'd contact support but I can't find a way to do so as there's no technical support option easily visible in the help screen.
15 people found this review helpful

Tricia Thompson
2nd time locked out when I've racked up a lot of points. Both times it's the same thing! I build up a bunch of points, then get locked out & stuck in a loop. I click "complete task" in the email, it takes me to a screen where it wants me to agree to sms or email alerts, no matter the option I select, I enter my info, & it gives me an error of "something went wrong, try again later" The first time it happened, it took 6 mos to get back in & surprise I had 0 points. Its now happening again!
13 people found this review helpful

Jonathan Balkin
When the app works it works well, however it is buggy at times and there is ABSOLUTELY NO SUPPORT for the app from a help desk perspective. I signed up for a study and it wouldn't load despite dozens of attempts and expired before I could get it to load so I couldn't participate. Another study requires using a computer web browser with a plug-in to transfer data. Each time I use the plugin the mobile app gets logged out and requires re-login or I miss critical notifications. The app needs work.
1 person found this review helpful