Jocelyn Tourtellotte
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Edit re: reply - the company says what ever issue was fixed... It was not. It hangs up on the logo pulsing. Original Review: Maybe it's great... but it doesn't load at all after I login. It just showed the logo. After that attempt, followed by uninstalling, rebooting, reinstalling, it just... Spins a circle when I open the app. That's it. It's in the logo colors so it isn't the system loading the app it's the app loading content, I assume. What's the point if I can't use it?
2 people found this review helpful
SolarEdge Technologies
July 15, 2024
Thank you for reaching out to us. We had an issue which is now resolved. if you face any other issues please contact us at: mysolaredgeapp@solaredge.com
Edward Daniels
App is inconsistent in reporting. It also has a confusing panel map. Seems inside out and backwards. Communication with the zigbee goes out frequently which makes reporting of instantaneous production impossible. Getting live help is impossible. Eventually have to resort to calling the installer for their intercession in fixing problems with the app and recording solar production.
5 people found this review helpful
SolarEdge Technologies
June 3, 2024
Thank you for your feedback.
Sorry to hear about your issue. We would like to investigate further. Please contact us at mysolaredgeapp@solaredge.com include your site ID and add any screenshots or videos that may help understand the issue
Kevin McMurtrie
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This is a nice looking app but it's dependent on SolarEdge maintaining their cloud hosting. It's often suffering a partial or full outage. Graphs are correct but summaries calculate battery vs solar use incorrectly. TOU battery configuration is finally implemented! There is a hidden web interface on the inverter controller's provisioning WiFi that works. It's a shame it's not accessible via LAN because this app can't be relied on.
32 people found this review helpful
SolarEdge Technologies
August 7, 2023
Sorry to hear about your issue. We would like to investigate further. Please contact us at mysolaredgeapp@solaredge.com and include your site ID and mySolarEdge username. Add the word āRLAā in the email subject for this particular issue and any screenshots, videos and logs from the about screen menu that may help understand the issue.