Nino Hikari
You have menu to chat with the restaurant on your app. But what's the point if I can't even contact them. It only can be used when the restaurant made first contact, coz there's problem with the orders. But when I can't do anything when I realized I made a mistake and want to make any correction, like when I wanted to order TIDAK PEDAS but instead I wrote PEDAS. I realized the mistake immediately but can't do anything. My advice, better make 2 way communication for this menu. Or delete it.
43 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
October 2, 2024
Hi Nino, we're sorry for the inconvenience. If you're facing the same problem in the future, you can click 'Need Help' button on your order page and choose the cancellation reason. We'll check your order first. If you have any other concerns, visit the 'Help' page in your Gojek app. ^Miko
zhafira
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the price keeps increasing. i've been using this app and one other app at the very same time, the other one's price doesn't change, and this one does. AND, i recently subscribed thinking it would change anything, just to find out that the price gets HIGHER. how is that possible right? with the very same range. it said that it'd give you a 8k off or whatever. i only got 1,5k off and it's still more expensive than the other one i know. if this stays the same i'm dropping this app forever.
84 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
September 10, 2024
Hi Zhafira, we apologize for any inconvenience caused. At Gojek, we're committed to delivering top-notch service while keeping prices affordable for everyone. Your comfort and satisfaction using Gojek services are our utmost priority. If you have other concerns, please visit the Help page. ^Miko
Mallikarjun PM
I'm never able to find a cab on this app. It's a worthless app just to waste your time. It used to he good years ago, but now it either doesn't match you with a driver at all or the driver cancels after accepting the trip. Uninstalled it after months of disappointment. I tried my best to cut it some slack and keep it installed, but it's absolutely horrible!
PT. GoTo Gojek Tokopedia Tbk
October 11, 2024
We're sorry for this, Mallikarjun. Difficulty in finding a driver might be due to high demand, like rush hour, or no nearby drivers. Please retry in a few minutes. For other questions or issues, visit the 'Help' menu in your Gojek app. ^Maya