
Peter Cabrales
The layout is too cluttered. It's a bunch of video feed and buttons. It's cold, plain, and boring. Yes you can customize your favorites, but it's all still visually jumbled together. I preferred the look and feel of the old Nest app, it was warm, simple, organized, and fun.
6 people found this review helpful

Erin Wood
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App used to have a keyboard for command entry. It no longer does. I'm hearing impaired, so voice commands are problematic. I really would appreciate having the ability to type commands again. Also, because only voice commands, and my hearing issues, it rarely understands what I'm saying. *a year later and this is still an issue. seriously, a keyboard option for us with hearing issues. come on. 7-25-25
2,885 people found this review helpful

Fred A.
My applications are halted in the middle of the night, and Google Home takes over the sound and display. There is nothing wrong with my phone at all. I contacted customer service, but they were unable to assist me. I also took my device to Best Buy, where they could not resolve the issue. I am compelled to uninstall the app every night and reinstall it each morning. This results in a very poor user experience that is extremely time-consuming and frustrating. I would rate it zero stars.