Sina Eißfeller
Useless. Can't login, no error or info message. Saw that another user's review got a response saying that the app and online portal were being updated & therefore logging in wasn't possible during that time & they're working diligently to resolve the issue ASAP. That was a month ago. The app still sends you to some kind of browser window showing a loading image and then just stops at a green screen of nothingness. What's the point of this app when it's unusable for weeks on end?
4 people found this review helpful
AOK – Die Gesundheitskasse
April 25, 2024
Liebe Nutzerin, wir bedauern, dass es Probleme mit der App gibt, das sollte nicht passieren. Bitte wenden Sie sich an den Support unter http://aok.de/MeineAokSupport Wir möchten uns das gerne genauer anschauen und den Fehler beheben. Vielen Dank, Ihre AOK.
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App is for at least 5 days down. You can't use anything. And every day the day until it is supposed to work is postponed by another day. I'm very optimistic that they'll get it done by end of March Edit 18.04: This is ridiculous! Now when you enter your Password you are forwarded to something that seems to be some internal Webbrowser in the app but the page is blank the "loading" icon appears twice and then it's just not doing anything. why are you pretending to offer a service?
4 people found this review helpful
AOK – Die Gesundheitskasse
April 24, 2024
Lieber Nutzer, vielen Dank für Ihr Feedback. Wir sind um eine Problemlösung für Sie bemüht. Bitte kontaktieren Sie unseren Support unter http://aok.de/MeineAokSupport Die Kollegen/innen werden Sie unterstützen, damit auch Sie unsere App mit den vielen Vorteilen nutzen können. Vielen Dank, Ihre AOK.
Djafar Urazbaev
Disappointing Healthcare company. The whole world tries to make apps as easier as possible, but not AOK, you need to make 1000+ actions to reset a password. I don't know how, but I just can't login into system, I used the same password as for registration as for logging in. On top of that, the absence of English language interface, I can't take screentshots inside the app, wooooo super secret, I just want to take screentshots to translate as I don't understand German, language discrimination!
10 people found this review helpful
AOK – Die Gesundheitskasse
February 6, 2024
Lieber Nutzer, vielen Dank für Ihr Feedback. Aktuell gibt es die App nur in deutscher Sprache. Wir versuchen Ihren Wunsch bei der Weiterentwicklung der App zu berücksichtigen. Ihre AOK.