EDF

EDF Energy Ltd

About this app

With the EDF app, staying on top of your energy account has never been simpler.

EASY ACCESS
• Login details: Already use MyAccount? That's great, use the same details to start
using the EDF app
• Speedy secure login with Face ID or Touch ID
• Multiple properties: Easily toggle between multiple accounts or properties

SIMPLE ACCOUNT MANAGEMENT
• Account details: From checking your balance to seeing your tariff; It’s all here, in
one place
• Sending us your meter reading couldn’t be easier: There’s even a handy built-in
torch for those dark cupboards!
• Updating your tariff: Compare and change in just a few taps
• View bills and emails: Lost a bill or can’t find an email? No worries, access them
all here
• Help and FAQs: Got a question? Find answers fast in our Help pages and FAQs
• Home moves made easy: We know moving can be stressful. That’s why we’ve
taken some of the stress out with a quick, simple Moving Home form
• Refer a friend from the app – get rewarded! It’s a win-win.

PAYMENTS AND DIRECT DEBITS
• Paying your bill: Make a payment in as little as just 3 clicks!
• Setting up a Direct Debit: Take the hassle out of bills — set up a Direct Debit
easily in the app
• Manage your Direct Debit with ease: Change your amount, payment date and
bank details when you need to

PAY AS YOU GO
• Check your meter balance on the go: Keep track anytime, anywhere
• Top up in seconds: Quick and hassle free!
• Stay topped up automatically: With Auto top-ups, you choose how much credit
to add and when — and we'll do the rest
• View your top-up history
• iOS widget: Your energy balance, right on your home screen

TRACK YOUR ENERGY USAGE WITH ENERGY HUB
• Detailed insights: 30-minute energy breakdowns give you everything you need
to stay on top of your usage
• Multi-rate meter? Energy Hub shows your peak vs off-peak usage, helping you
plan and save
• Energy Hub perks: Earn free energy with our Sunday Saver challenge! Check
Energy Hub for terms and details
• Curious where your energy goes? Heating, cooking, appliances – see it all in ‘My
Breakdown’

ELECTRIC VEHICLES
• On one of our EV tariffs? Check out Smart Charging in the app and start saving
even more!
• All things charging: Keep on top of your charging schedule and update your
smart charging settings right in the app

Ratings and reviews

The whole point of having a smart meter is to track your energy. However, the energy hub is not even accesible from the app, and when adding meter readings it does not collect them from the smart meter but asks you to input the number. Even the basic app from Scottish gas could show usage and collect the meter readings from the meters, this is like going back in time.

The good part is that you can review charges for each separate day. The bad part is, you can't simply choose the custom time period (say 28th of October until 13 of November just as a custom example) for the app to show you a combined cost for that period (if it does have this option it's not really user friendly to find it)... Personally, I didn't experience other issues, so the lower rating I give is just for not having this very basic function included in the app and make it easy to use.

A disgusting company. Despite repeated requests for billing- I received none for 4 months. We based our direct debit on what we had paid with Octopus in our previous property and, despite our account showing in credit, they are more than doubling our direct debit with just 2 weeks' notice. Our complaint has still not been processed and we still don't know what is going on. Appalling customer service. I really do not recommend them. Will be leaving as soon as I can! Zero stars.

What’s new

We regularly update our app in order to bring you the best experience. In this update you'll find:

Bug fixes and performance improvements

Love the app? Rate us! Got a question or suggestion? Let us know in the feedback section inside the app. Your feedback helps us to make ongoing improvements to our app.