Denise Kubica
Useless app, literally don't bother. The app's location feature doesn't work, so i can't pick up the truck. I'm here, standing next to the truck, and also in front of the location's front door, location enabled "always on," and full bars for service. So while I waste moving hours waiting for the office hours so I can go in to get it, I share reviews.... super disappointing and pointless. Do better, U haul.
7 people found this review helpful
Matthew Klein
The app failed me on both pickup and drop-off. On pickup, even though the location feature knew my location, check-in repeatedly failed on verifying my location. On check out, the process reset itself every time I rotated my phone to take a better picture, even when I was almost done and didn't finish taking pictures, and I couldn't finish check out and had to call. Basically, don't bother.
60 people found this review helpful
Martin Zobel
App would not work for picking up. All settings correct and 4 bars on cellular services. Luckily, it was at a time and location was still open. So I went through office. On drop off the same problem took me about 10 times and over 20 minutes. App needs major improvement, or u-haul should stop offering this option because it's useless and aggravating.
23 people found this review helpful