Kyle Thomas
The app works, drivers are reliable, customer service is excellent, BUT cabs are just too expensive. They used to have great loyalty program rewards, including a free ride after a certain number of points, but they gutted those rewards down to just €5 off for the same points, while prices have seemingly gone up. Not worth it, I'm switching to Bolt.
20 people found this review helpful
Hi Kyle, we appreciate the feedback however we respectfully disagree with your comment on prices, which have never been so low throughout the market, and ours is the only app that has a reward system. We'd be happy to assist you through our unique 24/7 customer care by email at crm@ecabs.com.mt on any matters. The eCabs Team.
Victor Margarit
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I booked a cab for someone who visited us from abroad for a pickup from the airport. All went well. By, it would be very helpful, if we can track the ride as it goes. To know when is close to, or arriving at the destination. I could only track it before the actual ride Edit: A lot of issues. Not possible to write here. Please mail me and I will explain.
8 people found this review helpful
Hi Victor, thank you for your review and suggestion. All being taken on board 😉 🙏🏻
The eCabs Team
Flor Carrasco
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For some reason I always have to wait a lot more than the app shows, the drivers often cancel, and as a user I cant cancel even if I wait more than 20 minutes) and for cancel I have to pay a Penalties!!!! Even when drivers cancel so many times!!!!. When I tried to contact by the phone to the company no one replied.
3 people found this review helpful
Hi Flor. We would like to personally address the issue you've raised, however, in order to do so, we will need some more information regarding the specific problem you encountered during your recent ride. Could you kindly send an email to crm@ecabs.com.mt and provide us with additional details so that we can investigate further? Thank you.