CSMT - Certified Service

2.6
224 reviews
10K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image

About this app

Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer and HSO Service personnel to report thorough Field Product Reports (FPR). Further details on CSMT are highlighted in the Service Bulletin available on Global Connect.
Updated on
15 Apr 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.6
220 reviews
Daniel maish
27 June 2022
Closes everytime I open it. Also, the warranty clerk says my scans from 6/23/22 didn't come through so now what?!?!? Samsung S20+. Also when looking at a coworkers phone that has used this app 3 times we found it strange that the app doesn't seem to store the history of the QR codes that have been "possibly successfully" sent.
4 people found this review helpful
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Colin H
5 August 2022
EDIT NEW PHONE. 1.QR no longer works flawlessly.(my old phone I could wave my phone passed it and scan it all blurry just fine) New phone I have to hope and pray that me perfectly holding everything in place an properly focused will scan. (Maybe issue with multiple camera phones? Old one had a single camera on the rear) 2.Fingerprint login now works properly (I think because my old phone was rooted it didn't like it). If I didn't have to use RPT for recalls I would stop using immediately.
1 person found this review helpful
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General Motors (GM)
15 June 2022
Hi Colin, thanks for the feedback on the QR scan! Glad it's working flawlessly for you. We would be happy to take a look into the fingerprint issue. Can you please replicate the steps on your device and use the "Send Feedback" feature?
Chris Lashock
18 October 2023
"Your internet connection has been lost. Some features may be unavailable." My internet connection allowed me to call the help desk like I was supposed to. My internet connection allowed me to scroll Facebook while waiting for help. My internet connection allowed me to get bounced from the help desk to someone else's phone who wasn't available to take a call. This app fills me with rage Update Oct. 18 - Issue has been rectified. Rating updated
2 people found this review helpful
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General Motors (GM)
20 September 2023
Hi Chris, sorry for the issues you are running into on the CSMT application. We are aware of an intermittent server issue and are working on a solution. As a workaround, please retry the client actions where you received this message. *9/20: Hi Chris, the server issue you were experiencing has been fixed. Are you still seeing this issue on CSMT?

What's new

We've made updates to the Camera Permissions and 'Send Feedback' Descriptions.