NY Waterway

Bytemark, Inc.

About this app

Your Phone Is Your Ticket

This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.

Features:
- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.

Ratings and reviews

Horrible. App would not let me complete my transaction. Tried it 20 times on one phone, tried it 5 times on another. Would not continue after entering my card information. Ferry personnel were not helpful at all, just kept repeating 'you have to download the app' which I had. They let us ride to our destination, but the experience was terrible & frustrating.

This app doesn't work. Thought it would be nice to take the ferry. Won't allow to purchase tickets. Doesn't seem to have a full schedule. There are only 1-2 ferries per day from my location. Who leaves work by 3pm in Manhattan? App doesn't seem to recognize my location. Would be nice if they had an interactive map of ferry routes and shuttle bus routes. This app doesn't have much in it. What it does have, doesn't seem to work well. Uninstalling now.

First, please stop asking for feedback in the app, since the form submission doesn't work. The app is very convenient, but there are a few bugs. If you don't have a data connection, it often doesn't know that you have tickets even if you don't save your tickets to the cloud. Also, if you don't exit properly, the app ends up in a weird state where, the next time you go to use a ticket, you think you're at the activation screen but you can't activate any tickets.

What's new

New York Waterway is excited to release the latest version of their customer app. Based on passenger feedback, this new release includes the following updates and bug fixes:

• Improved user experience with easier navigation for key menu options.
• Pixel 7 compatibility issues have been addressed.
• Additional security measures to eliminate the creation of fraudulent accounts.
• Enhanced features such as history and pass details for a more dynamic customer account.