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UPDATE: Hours after I placed a 3 Star review I attempted to buy a ticket with the app while downtown. The app completely failed to process my purchase. If you are in Seattle, just get an ORCA card. --- Works great for Seattle transit. Has a nice reward system that I've come to rely on the free tickets from. The problem is the app, or the server, or my phone will occasionally have an issue and without fail I will lose the points and lose the free ticket while trying to redeem it.
6 people found this review helpful
Bytemark, Inc.
March 18, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us by visiting the settings section of the app so that we can follow up. Thank you.
George Panayotov
This app is pretty bad. I sign up and immediately get an error: "Your email address is not verified." well obviously not, I just told you my email address. Then the verification email fails to arrive so I'm told to hit "Reset password." The reset won't allow me to keep the password I just chose. Is it too much to ask that you allow a "resend verification email" button instead? Also, don't make my first experience with the app be an error!
8 people found this review helpful
Bytemark, Inc.
January 18, 2024
This sounds like an issue for our customer support. Please contact support@bytemark.co
Kristopher Tuura
Had the same exact problem as another reviewer. "Signed up using an email address. The system creates a Transit Go account, but it doesn't send a verification email. As a result, there's no way to log in. There is nothing in the junk or spam folders. Despite what the app says, you can reset your password, but it still doesn't verify the email address."
8 people found this review helpful
Bytemark, Inc.
December 1, 2023
Hello,
We are sorry to hear about this, to activate the account you will need to reset your password and then log in.