Vincent Warnock
I was advised by my partner and FA to use the app. When it works, I have access. Lately the problem is it refuses to let me logon. My id is auto saved and I have to manually type in my password. After that, nothing. The "sign in" button doesn't recognize my tapping, in other words, i can't logon. I have to constantly contact my FA to send me documents though email or i have to go their site. This app needs a serious overhaul.
107 people found this review helpful
Faun Clark
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Update: Contacted Edward Jones support staff. After 30 minutes on the phone, the tech finally admitted the problem on their end and I would have a resolution within 24 hours. It's two weeks later and I still have not been contacted. Previous:A few days ago mobile app stopped working. I tried uninstalling and reinstalling the app. I can only use my computer to access my account. This mobile app is now useless after using for over a year. Let me know when you get it fixed and I might reinstall.
43 people found this review helpful
Michaelsen Matt
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The new update has some improvements, but clearly it was pushed out the door before it was ready. Creating and editing goals doesn't work. A message is presented indicating you'll be able to do this in the future…this message has been displayed for a long time now. Frustrating. I did link my bank account but that functionality has since broken and so far, support staff have been unable to resolve the issue. This app has not lived up to my expectations. Another shortcoming…I need to be able to report across multiple accounts and sadly, I must go to my broker for that level of information.
103 people found this review helpful