Keanan Klaaste
Capitec banking app is user-friendly and efficient. The interface is clean and easy to navigate, making tasks like checking balances, transferring funds, and managing accounts straightforward. The security features are robust, giving me confidence in the safety of my transactions. However, there is room for improvement. It would be fantastic if Capitec could add a PayPal integration feature in the future. This would make the app even more versatile and convenient for international transactions.
11 people found this review helpful
Hi Keanan, thank you for your awesome review! We have noted your suggestion and we will forward it to the relevant department😊
Teagan O'Gorman
Recently there have been multiple UI issues introduced to this app. Sending an international payment - I selected the source account to be a sub account. After the selfie verification flow, the UI had reset the source to my main account. Often the keyboard closes just as I'm about to enter a value for payment. The entire payment flow resets after clicking one of the info boxes/how it works buttons. When confirming a payment with remote pin, the "confirm" doesn't work if the keyboard is open.
42 people found this review helpful
Hi Teagan, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at 067 418 9565? We'd appreciate the opportunity to assist you further.
Rhianne Moll
Nice and professional app. Deducting one star though because it's a bit kak if you switch phones - you're required to take a selfie during setup and if, like me, Home Affairs doesn't have your photo on record then you're forced to visit a branch. Some work in this area is indicated, like for example sending a verification code to the app on your old phone so you don't have to jump through this annoying hoop.
2,514 people found this review helpful
Capitec Bank
April 12, 2024
Hi Rhianne, thank you for the positive app review! ❤️