Aman Darshan
I’m constantly frustrated by the app’s inability to recognize my device after I log out. Every time I log back in, the app acts like it’s a new device, and I have to go through the process of sending an OTP. As someone living abroad, this means I have to enable roaming and incur extra charges just to receive the OTP. It’s an unnecessary hassle, especially when my device is already registered. Please fix this issue and offer alternative ways to receive OTPs, like email verification.
28 people found this review helpful
Dear Aman Sir, we apologize for the inconvenience caused. We request you to send us an email at csd@esewa.com.np and our team will investigate and update you promptly. Gratefully - eSewa Team!
Dinesh Mahato
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Worst & Super week customer service/support! having bad experience. It`s big threat to people who is keep their money in esewa wallet. One Transaction was without initating and without verification of otp/email transaction got completed and changed 25K while only checking only for flight ticket. And i have done serveral follow ups, but its so disapointed with their customer service. - No support
1 person found this review helpful
Dear Dinesh Sir, we apologize for the inconvenience caused. We request you to contact us at our Toll-Free Numbers: 16600102121 (NTC) & 18102102121 (NCELL) and we will verify the issue and assist you accordingly. Gratefully - eSewa Team!
Naveen Karn
I'm providing this one star because I think esewa is accessing. More than enough permission from my phone. Please clarify me that, why esewa need my location to complete my payment. Is it a map sewa provider. U need to access contact Ok thats fine but why do you guys need location, and most frustrating is I can't even make payment without turning on my location. Is this a joke? I can't access my money with out location on?
7 people found this review helpful
Dear Naveen Sir, we apologize for the inconvenience. Kindly let us know about this from the get support option so that we can verify and update you accordingly regarding your concern. Gratefully - eSewa Team!