![](https://play-lh.googleusercontent.com/a-/ALV-UjXU7wn5guaV7EYffPc3bHEvRb9AVFxcu-j20GjsmJjSaX5wPQQ=s32)
Kristin Evans (Teacher_Mrs_Evans)
- Flag inappropriate
- Show review history
Asks me to reset my password every time I try to log in. Then I'm redirected to the full website to verify my identity through some 10 step process. I changed the password and it still prompts me to change it every time. Very annoying and not a smooth process to use the app. Might as well just use the website bc that's what I'm redirected to anyway. *ETA* app is completely up to date and biometric log in also doesn't work bc it prompts me to change the password before I can do the biometric.
4 people found this review helpful
Barclays US Bank
July 5, 2024
Please update your Barclays US Credit Card App (if you haven't done so already). And, please let us know if you continue to encounter any other issues. Thanks, John. 2/2
![](https://play-lh.googleusercontent.com/a-/ALV-UjVbCsopl_eObmIXrFhbv4Y9SC4TowKtfzvnn-b4l-VZDiLY-gGJsQ=s32)
Joe Miller
- Flag inappropriate
- Show review history
Doesn't work! I updated TODAY, so this isn't me trying to use an outdated version. It let me log in, sent the text with the code, I typed it in, went to the next screen. Lots of changing shades, nothing of any value displayed, after several minutes "Something went wrong" appeared and the session was over. This was NOT one time. I am stubborn, so I tried a few times. All had the same result. Great update guys, it used to work fine.
32 people found this review helpful
Barclays US Bank
May 17, 2024
Hi, Joe. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Many thanks, Dell
![](https://play-lh.googleusercontent.com/a/ACg8ocJiLuOhUu4M-RXy9zoBeeKRgfiEWzZfxnbL7RylWVESiufYhg=s32-mo)
Sara Dabrowski
This app has worked well for me for years. Bit now trying to open the app takes four or five attempts with the app timing out and sending up errors. Yesterday it took a half an hour for me to finally access the transactions list. The lag time between screens is tremendous right now. Today I was unable to access my account at all. Something has clearly occurred to cause this to malfunction. I have never had this problem before. Please fix it as soon as possible!
34 people found this review helpful
Barclays US Bank
May 16, 2024
Hi, Sara. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Thanks, Drin.