Justin Thieda
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Error messages throughout the login and ordering process. Wasn't verifying device for the 2nd time, but, despite the error message, verification emails were being sent. Then, when ordering, it'll give more error messages, but then, out of the blue, your order was submitted. In addition, the ordering doesn't even work within the app itself. It's just a gateway to a browser page. Ultimately, I was able to order, but has been a stressful process lately.
11 people found this review helpful
Chick-fil-A, Inc.
June 27, 2024
We’re sorry to hear about that, Justin. Please uninstall then reinstall the app to ensure you are on the latest version. If you are on a mobile device with an ad blocker enabled, please disable it. If these steps still do not resolve your issue, please contact Chick-fil-A CARES here: http://spr.ly/cfacares and select ‘Technical & Account Support’.
Emanuel Vasquez
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Pointless, broken app. I had 30 minutes before breakfast ended so I was feeling confident I could order some before driving over. Everything worked normal until the last part of checkout where you have to enter your phone #. It just kept buffering and buffering and buffering. I couldn't even get my order submitted because you can't skip the phone number part. I switched to Wi-Fi, Cellular Data, 4G, 5G. I closed the app and opened it again multiple times. All to no avail. Such a time waste👎
16 people found this review helpful
Robert Rea
Just failed for the 4th time to get an order completed using this app without requiring assistance at the restaurant. When I arrive at the kiosk and scan the image, I get a message that I need to add funds and from there it goes downhill. Today, with assistance, the solution was to tap the "order" icon and scroll down the page quite a ways to find another prompt to scan. After holding the phone in front of the image again for a bout a minute, my order was finally processed. Not a time saver.
4 people found this review helpful