Benefits by WEX

WEX, Inc.

About this app

Keep tabs on all your benefit accounts by quickly checking your balances and details using our secure mobile app. With real-time access and intuitive navigation to all your important account information, our app includes the following features:

Easy, Convenient & Secure
• Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
• No sensitive account information is ever stored on your mobile device
• Use Touch ID or Face ID to quickly log in to the mobile app

Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service
• View your statements and notifications
• Scan product barcodes to determine their eligibility

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your FSA and HRA
• Take or upload a picture of a receipt and submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Manage your expenses by entering medical expense information and supporting documentation
• View and Manage your HSA investments
• Retrieve your forgotten username/password
• Report a debit card as lost or stolen

Powered by WEX Health®

Ratings and reviews

I downloaded the app because the website is virtually unusable. Turns out incompetence is a running theme for all their platforms because the app is just as bad. If you leave the app at any point you're instantly logged out. So swapping to another app such as email to reference billing expenses means you have to fully log back in when you swap back. This wouldn't be as big of a deal if the Google auto fill login form actually worked. It's enabled but doesn't actually populate the fields.

Aggravating. It lets me get through the whole process and when I click "pay" it backs up and wants more information that wasn't asked for the first time. Every. Time. To make things worse it defaults to the 1st beneficiary in the list when it does this; if you don't catch that change your claim gets denied. It won't let me remove beneficiaries either. It's almost like they want me to mess up so they don't have to pay me. Only twice did it read an EOB at all so function is useless.

This app requires permissions it can't possibly need, like making calls and location. If the permissions are denied then login won't work. It also won't fill username and password from a password manager, which is more than a little concerning considering that this is a financial management app, and it's 2021. I thought that this app might have been at least as good as their terrible website, but I was wrong. Somehow it's even worse.

What’s new

Version 20.0 provides you with:

Enhanced security updates
Bug fixes