
James and Angela Winsor
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this has a lot of problems that need addressing and there isn't enough character to list them all. biggest on it this failed to execute message I get when trying to video chat....😒 I have a bill that keeps growing and no pay option. the biometric sign in does nothing. I can't use a web browser instead of the app with my phone... You can only get into your account via browser on a computer (if you have one) if the app isn't working... ?...😫
Hello, thank you for sharing your experience. The ability to pay bills is a setting that is enabled or disabled by your provider - please tell them you'd like to pay via MYIO and they can add the functionality. We recommend checking with your provider about your login credentials for browser and mobile access. They'll be best suited to help.

Brian Parramore
When I need to fill out forms, this app loads the forms, but the font is basically unreadable. It's tiny so they could cut corners and not pony up the dough for a basic zoom function. I have to take a screenshot and then zoom in, go back to the app and then attempt to select a micro sized yes or no. 2024 and that's just unacceptable. There's absolutely no settings. There's no way to contact them to discuss the issues, it's ridiculous.
28 people found this review helpful
Hi there, thank you for taking the time to write. Your review has helped us identify a specific issue some users are encountering! We are working on a repair that will improve this experience for our users, and will be providing an update as soon as possible. We apologize for the inconvenience!

Brianne S.
I have never been able to log in successfully, and it's keeping me in a loop where as soon as I hit 'next' to log in, it just refreshes the login page. So I uninstalled and reinstalled. Now it's telling me I didn't enter my email address (when I definitely did) and giving me a server error when I try to log in. For something that's supposed to be how I access appointments and invoices for mental health services, the 100% inaccessibility of this app sure is anxiety inducing.
21 people found this review helpful
Hi Brianne, we're sorry to hear you were impacted by a recent server issue on our end. We've since made a repair and believe MYIO will have better performance moving forward. Plus, you can now use a Magic Link to login! This will send you an email with a direct link logging you in to MYIO.