Evie Le
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Person detection and zones used to work... Now it always detects cars as people. And also when tree branches move in the wind. If it was happening in the zone I designate, I wouldn't be as annoyed, but it's all happening outside of the zones. Tried adjusting the zones and the motion sensitivity and just about everything else I could think of, but nothing works to fix this. Tried looking up solutions online, too, but nothing works. I probably get 100 alerts/day because of this.
24 people found this review helpful
DhAh
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Recently updated and now the app will not even open. Still having issues. Uninstalled and reinstalled the app 2x now. App says poor Wi-Fi signal. I have never had this issue before and now cannot even connect. What's the deal? I do not want to pay for something I cannot use or access. How a about a credit on our bills!! Quit taking our money and fix the problems.
21 people found this review helpful
Aaron's Aquaculture
No more notifications. What's security if it won't notify you of threats. Worked great till the recent updates over last 6 months. None have fixed the issues that many are reporting. Been with Ring for many years. Will change out my security system to another brand and not look at ring again. The first job of security is to notify. It's been months since I've seen notifications on any of our mobile devices. This is not an isolated issue as the reviews show. Hope everyone shares issues they have.
261 people found this review helpful
Hi Aaron, thank you for reaching out. Check that your Ring app is fully updated to the latest version, and make sure the Ring and Motion Alerts are toggled on. We also have troubleshooting steps for notification issues here bit.ly/3IXvRxB. If none of these suggestions do the trick, send us a PM on Facebook @Ring. We're happy to help!