
Waid Waids
offers great prices and product availability; however, the checkout process frequently times out and does not complete the payment. Since this is essentially your source of income, it’s a major issue that needs to be fixed. Additionally, the search engine is poor—you have to know the exact keywords to find what you’re looking for. Implementing an AI or smarter search system would greatly improve navigation lastly product desciption and options are misleading. if those were fixed this would be 5⭐
1 person found this review helpful
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. Please send us an email to Hello@cartlow.com we want to hear more insights from you to enhance the experience

Erik Espino
This is one of my worst experiences buying online. I ordered the specific item shown in their post, but they delivered a different model — and it was used, not even in the correct box. The return and refund process is even worse. It’s taking too long, almost half a month already, and even the pickup/delivery service is terrible. I no longer recommend dealing with them.
13 people found this review helpful

ABDULLAH AHMED AFTAB
I received a poor-quality device, and when I returned it, the process was extremely frustrating. The item was received by Cartlow, yet my return stayed pending for days, with no clear decision. Every day a new customer service agent asked the same questions, and there was no real progress. After a long delay, my return was suddenly declined by the seller, which was confusing and unacceptable since the item was already inspected. Eventually, I received my refund, but a large amount was deducted,
3 people found this review helpful