
karrie Weddle (Sylestia)
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App no longer working. At one station, I kept getting a "too many responses" error, and the card would never come up. I had to buy a physical card and missed the train. When trying to go to next stop, the app had kicked me out. Had to reset my password. Used the card again to not miss the train. Later,the app seemed to be working, but it bypassed the app and used my default card in my wallet, which is a dummy card so can't use if stolen. Used to not do that. If app was open, it used the app.
5 people found this review helpful

Makeba Watkins
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I am not always near a PC so the app needs to show how many trips I have at any given time. I need the ability to add trips as needed and to auto load trips when they go under a specified threshold. A notification when the number of trips drops below a specified threshold is needed also. There should be a link between a physical card and a virtual card as a failsafe when there is an issue with the virtual one. I should not have to maintain two separate balances.
15 people found this review helpful

Dikara
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Fare isn't transferable so you'll need to purchase a pass instead of adding fare. The app asks for a lot of personal, identifiable information, and you cannot use it for virtual transactions nor add the card to your mobile wallet. Customer service is clueless but I'd still give it a shot just to note it for the record. Update: most of these issues were reconciled but the transfer system is different, consequently, increasing the average fare rate. It varies and is circumstantial.
15 people found this review helpful