Spruce: Medical Communication

Spruce Health

About this app

Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.

Healthcare Professionals: Start your free 14-day trial today—no credit card required.

Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.⁣⁣⁣

SPRUCE FOR HEALTHCARE PROFESSIONALS
• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!

SPRUCE FOR PATIENTS
• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity

Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!

Please visit our website at www.sprucehealth.com for more information.

Ratings and reviews

I can only speak on my experience as an android user. But I like this app a lot. It is very simple and user-friendly. It's easy to communicate directly to your provider and I always receive a response quickly. Much better than a traditional call and voicemail system. You can request medication refills as well. It also provides emergency numbers and info in case you are in a crisis and you need more immediate attention, instead of just telling you "call 911" Overall, I definitely recommend.

Amazing app full of wonderful and caring people to help you every step of the way, wherever you may need it. In addition to linking to a provider to start your journey, they also include in the base(and only) price, frequent seminars, support groups, classes etc, offered to help your transition get started and progress smoothly and healthily.

This app feels secure, has great video call quality and easy alerts. Chat is basic but effective. It locks whenever switched away from but uses biometrics effectively (and doesn't need to have access reset constantly like some other secure apps). I am not aware of scheduling tools and they would be a nice addition.

What's new

4.2.96 changes:

- Bugs fixes and other improvements

Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.

If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!