BetterHelp - Therapy

BetterHelp - Therapy Made Easy

About this app

BetterHelp makes it easy to connect with a licensed therapist online, whether you use insurance or choose self-pay. With insurance options now available, eligible members may access therapy with an average copay of $23 per session. Answer a few questions and get matched with a licensed therapist from our community of over 35,000 based on your needs, preferences, and location.

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WHY BETTERHELP?
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• Insurance options now available
• Average copay of $23 per session for eligible members
• Over 35,000 licensed, accredited, and experienced therapists
• Match with a therapist based on your needs, preferences, and location
• Message your therapist anytime
• Schedule weekly live video or phone sessions
• Access educational group webinars
• Use BetterHelp with or without insurance

PROFESSIONAL SUPPORT, TAILORED TO YOU
Finding the right therapist can make a meaningful difference. BetterHelp matches you with a licensed therapist based on your goals, preferences, and location. You can message your therapist anytime and schedule live sessions from wherever you are, online.

LICENSED AND TRAINED THERAPISTS
BetterHelp therapists are licensed professionals with at least 3 years and 1,000 hours of hands-on experience. Our network includes psychologists, marriage and family therapists, clinical social workers, licensed professional counselors, and other similarly credentialed providers.

All of our therapists hold a Master’s Degree or a Doctoral Degree in their respective fields and have been qualified and certified by their state professional board, having completed the necessary education, exams, training, and practice.

HOW MUCH DOES IT COST?
BetterHelp now offers a wide variety of insurance options. Your cost may vary based on your plan, provider availability, deductible status, and coverage. Eligible members may have an average copay of $23 per session.

Not using insurance? Individual self-pay plans typically range from $70 to $100 per week, billed every 4 weeks, and may vary based on location, preferences, and therapist availability. Your membership includes messaging and weekly live sessions and you can cancel at any time for any reason.

Ratings and reviews

This app worked great for the first day I had it. Now all I get is a notification that says "could not connect to server, please check connection" whenever I open it. inconveniently this started happening RIGHT before my scheduled appointment I already paid for. It's not my phone, every other app works fine. I've tried without wifi, disabling ad blocks, reinstalling it etc and nothing has worked. It's extremely frustrating and disappointing considering I just spent nearly $300 to use this app.

The ads make you think that they have a number of available therapists ready to provide support. This is just not the case. I really want a refund and this experience has stressed me out more. Not only is the proposed therapists free time more than a week away you have no way of talking about some of your frustrations at the moment. Please pay me back. I am so frustrated. I wish I had just gone to a platform I have used before but I thought I was paying more for a better service. So annoying.

Not Happy. They claim to have over 10K therapist but in reality you just get to handpick from a short list. Changed therapist twice but didn't find any value. First therapist was good and listened but the feedback provided was something I can simply find over Internet. No solid clinical approach taken. Second therapist did not even make attempt to make conversation and just immediately puts me on some meditation and mutes for next 40 mins and comes back to say bye. Not renewing my subscription.