
Akhil Mulani
The application is unable to verify the driver license. It failed my verification without giving any explanation. There is no retry for verification. If you go to help section and then message, there are prepopulated prompts and no human help at all. Chatbot gives you same answer everytime. Recent changes to the application are not useful at all.
We’re sorry you’re having trouble verifying your account. We’ve recently made driver’s license verification mandatory to help reduce fraud, improve safety, and create more meaningful interactions within our community. Please reach out to support@poparide.com, and our team will be happy to review your verification and help you with the next steps.

Mike Verwer
Been using the app for about a month or two now, and overall it's been a positive experience but I have some pretty big issues with the service. As a driver, the app forces you to charge an extremely low fare and doesn't let you charge extra for pickup/dropoff at specific locations that may be slightly out of the way. I realize they are bounded by regulations on this, but it just doesn't reflect the reality of a service like this. I should be able to set the fare per passenger, not just per trip
13 people found this review helpful
Thanks for sharing your thoughts. We operate strictly under carpooling regulations, meaning all passengers must be picked up and dropped off at pre-set locations posted on your trip. Custom services aren’t allowed, as this would classify as a taxi service, which we don’t support. Therefore, fares cannot exceed 18 c/km to stay within regulations.

ngirinshuti kevin
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I had a terrible experience with this service. I booked a ride in advance, payment went through, and the trip was showing in the app. I arrived at the pickup location on time, but the driver was 17 minutes late. Being new to the city, I was stressed and unsure if I was even in the right place. I messaged the driver multiple times and got no reply. When the driver finally arrived, they casually told me they had canceled my trip because they were full—without sending any notification beforehand.
11 people found this review helpful
We’re sorry to hear that. Drivers are expected to complete their trips regardless of bookings. Please email us with more info (screenshots help!) at support@poparide.com so we can look into it.