![](https://play-lh.googleusercontent.com/a-/ALV-UjXEr3Is5jU95iVIcnAmk9i5Xc93-wXc9drQsMuYL3yZ7832qZGD=s32)
Kory
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Buggy, can't sign into my account despite being able to sign into their Bytemark payment portal in a web browser. I have made multiple ticket purchases, but cannot log into this app to retrieve them or use them. Keep getting an error that says, "Something went wrong, please try again." I've reinstalled the app. Changed my password. Restarted my phone. Nothing works. Terrible system.
8 people found this review helpful
Bytemark, Inc.
February 26, 2024
Hello,
We are sorry to hear you are having trouble logging into the app. Please try the steps below and login again.
1. Search for Settings
2. Select System
3. Select System Languages
4. Then select Regional Preferences
5. Ensure the defaulted option is selected
![](https://play-lh.googleusercontent.com/a/ACg8ocKpcE1W8VVf6naqbPF29ClryqZBjcbBfx8_wMFFAwcyUinShA=s32-mo)
Screen Aimless
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UPDATE: Hours after I placed a 3 Star review I attempted to buy a ticket with the app while downtown. The app completely failed to process my purchase. If you are in Seattle, just get an ORCA card. --- Works great for Seattle transit. Has a nice reward system that I've come to rely on the free tickets from. The problem is the app, or the server, or my phone will occasionally have an issue and without fail I will lose the points and lose the free ticket while trying to redeem it.
7 people found this review helpful
Bytemark, Inc.
March 18, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us by visiting the settings section of the app so that we can follow up. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXwPtfS2DBaUXlC_PlFoCkgZL70jSUqNvtSaCl1ucjHsgfFt0s=s32)
Darkest Sky
Terrible. It's as slow to load a it is to renew your DL. And if you switch between apps but leave your active ticket up and let it run in the background, when you go back yo it it'll refresh the app and you'll have to wait for everything to reload. So jumping between busses takes longer to pay then just spending the $2 or what ever when you jump on. Though if you are going between multiple busses this is cheaper. But the ORCA card is far easier to use. And it feels like it's cheaper.
9 people found this review helpful