NY Waterway

1.64K reviews
Content rating
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About this app

Your Phone Is Your Ticket

This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.

- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.
Updated on
May 29, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Location, Personal info and 4 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

1.61K reviews
Jeannette Perry
November 1, 2023
This app doesn't work. Thought it would be nice to take the ferry. Won't allow to purchase tickets. Doesn't seem to have a full schedule. There are only 1-2 ferries per day from my location. Who leaves work by 3pm in Manhattan? App doesn't seem to recognize my location. Would be nice if they had an interactive map of ferry routes and shuttle bus routes. This app doesn't have much in it. What it does have, doesn't seem to work well. Uninstalling now.
1 person found this review helpful
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Bytemark, Inc.
November 2, 2023
That doesn't sound right! Can you give us more information at wecare@nywaterway.com so that we can investigate?
Beatriz Castro
August 3, 2023
**Update: NY Waterway and Bytemark spent two weeks figuring out what was causing this issue and followed up with me directly. Happy to report the app works again and my tickets were not lost. ** After the update, I have not been able to login or pull my previously purchased tickets. I've had to resort to buying paper tickets again which are more reliable at this point. Waiting to hear back from the customer service team on the login issues.
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Bytemark, Inc.
July 19, 2023
That doesn't sound right! Can you give us more information at support@bytemark.co so that we can investigate? Thank you
Ilya Kruglikov
September 11, 2023
Please return grouping of tickets by destination. I have bought two 10-packs for two different routes and now I have to scroll through 40 tickets to find the one I need. Plus tickets are not sorted by expiration date, but in the order you buy them. Why did you change the layout that was much more logical and intuitive in the previous version?
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Bytemark, Inc.
September 18, 2023
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at wecare@nywaterway.com

What's new

New York Waterway is excited to release the latest version of their customer app. Based on passenger feedback, this new release includes the following updates and bug fixes:

• Improved user experience with easier navigation for key menu options.
• Pixel 7 compatibility issues have been addressed.
• Additional security measures to eliminate the creation of fraudulent accounts.
• Enhanced features such as history and pass details for a more dynamic customer account.