NY Waterway

- April 30, 2017

Everyone

Travel & Local

( 817)

Description

Your Phone Is Your Ticket

This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.

Features:
- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.

Reviews

3.9

817 total

5 392

4 231

3 45

2 30

1 119

Rik Paul

Makes the process of planning trips on the ferry super easy.

Raymond McConville

Great app. Easy to use. Always works.

James Ankner

At least once per week this app asks for feedback. It interrupts activating tickets - must provide feedback or it will ask again. STOP asking. Feedback from developer was uninstall. Done that multiple times. Have provided feedback multiple times. Please stop asking for feedback. Also, other problems with app, though I do prefer using than the crappy ticket counter.

Warpriest22

Terrible app, but ferry is good. Ferry is convenient, but app doesn't update for early getaway or holiday schedules, especially on hudson ferry. Not good when you're standing on the pier in the winter for 30 min because the app doesn't have any holiday schedule or advisory.

Scott Morch

Does what it's supposed to. Does everything it's supposed to except post service changes.

Bruce Henderson

No stops on the ticket line Breeze past the lines and hop on the boat!

User reviews

Rik Paul May 19, 2017

Makes the process of planning trips on the ferry super easy.

Raymond McConville May 11, 2017

Great app. Easy to use. Always works.

James Ankner March 22, 2017

Warpriest22 December 30, 2016

Scott Morch January 5, 2017

Does what it's supposed to. Does everything it's supposed to except post service changes.

Bruce Henderson December 21, 2016

No stops on the ticket line Breeze past the lines and hop on the boat!

Dana Casey January 30, 2017

Occasional bugs but otherwise fine. Like having ability to store tickets in cloud to use between different devices

Victor Borisoff February 22, 2017

POS. Just buy paper tickets or use path

Debi Buzunis December 27, 2016

Ferry is great, finding a bus in NYC to get back is difficult.

Bal Athwal February 8, 2017

Works great. Improvement should be to get real time location details.

Vivian Cabrera December 28, 2016

Great Sometimes freezes or closes, but usually great

Jonathan Dewell December 25, 2016

Really helpful on reception.

Padraic Condron February 2, 2017

Really easy to use

Audra Trochelman January 31, 2017

Easy to use, convenient

A Google User January 15, 2017

Can track the buses which is super helpful!

girlperson1 December 23, 2016

Fantastic!! Fantastic!

April 16, 2017

Very detailed and organized

IgnitedPillow gaming February 8, 2017

Excelleny

Scott Brod February 28, 2017

Nah

Richard Bowen December 20, 2016

Works great

Terrence McLean August 31, 2015

Don't depend on this app I love riding the ferry, I ride it everyday to work. Occasionally the app takes it's time loading. Ferry workers have left me at the dock refusing to let me board despite my previously purchased ticket and receipt because the app is spinning trying to load my ticket (even though I ride every day). More dependable app and better ferry worker training would be good.

Cullen Kasunic May 27, 2016

Works well A little confusing on how to activate tickets. But once you get that it's pretty easy. Would like to see it possible to buys tickets in fewer steps. Also would like to see the purchase and schedule integrated more. As in im buying a ticket. The next boats from that location are at these times. Also If I have tickets show me times for those routes. good app though, effective. A new thing is I'm never sure if the schedules are up to date. They seem to skip scheduled trips petty regularly. App or service??

Mohammed Sharaf August 8, 2015

Tickets don't activate and terrible customer service I have had many problems with activating tickets and nothing happens no error message or anything. The conductors should let me on if your app is clearly malfunctioning. Instead I am sent to buy a paper ticket which means I am 20 minutes late because I have to wait for the next ferry.

Neal Groothuis July 6, 2015

After purchasing tickets using this app, I was unable to activate them. There was no error; they would simply return to the list of purchased tickets every time I hit "activate". Then when I tried to file feedback, the feedback mechanism kept telling me "feedback submission failed". This is not ready for prime time.

Nathan Turoff May 11, 2016

5-star ferry service, 3-star app = 4 Stars Love the ferry service--use it year-round and have found it consistently safe, reliable and a pleasure to ride. I concur with all the complaints about the app--too slow to load, too many steps to activate tix, too frequently unable to access tix, causing me to miss the boat. I've been using the app for 3+ years--it should be better by now. It won't stop me using the ferries, but I look forward to improvements in the app.

Matthew Capozzoli October 7, 2015

So much better than nothing If you are not happy with the e-ticket system or the bus locator, either don't use them or take the bus. Doing so makes a lot more sense than complaining about an app that, while not perfect, is still better than no app at all.

David Kim October 22, 2015

It's decent, not that convenient App does what it says but has many flaws. Doesn't save multi pay amounts, very annoying to input each month. App is slow to load and takes 4 taps to show active ticket. why do I have to activate my ticket everytime? At least on the NJ Transit app the active ticket is automatically pulled up when you open the app to mimic pulling a physical ticket out. Please fix these things!

October 3, 2016

Works decent Once you get used to it, no problem. Activate the ticket when the ferry is near and you'll be fine. With my old phone I had some issues with getting a signal at the dock, so I would activate the ticket near the waterfront and the app gives you enough time to use the activated ticket.

Giuseppe Sidoti October 9, 2016

App is terrible and you will be refused service if it takes time loading Was trying to get to midtown with 3 kids under the rain and I was trying to figure out how the app worked. I was treated to be left there because I did not have the tickets ready and the app. was taking time to load. The app has no basic explanation of how it is supposed to work and it stalled my phone. Waterways shuld do better

Johnray Fuller June 14, 2016

This app stole my money Bought 3 tickets. Tried to use them. Application crashes. Cleared cache. Restarted app. Logged in. Tickets are now for "another device." Instructions for fixing it are wrong and don't work. So the app ate $18. Lame.-- I called in and they restored my tickets. The app thought I changed devices because I restored the app from one phone to another with a root backup app. I have not yet attempted to use the tickets since the tickets were restored.

Sylvia Kates July 22, 2015

Great since latest update Edit: Pro tip: activate your ticket as the boat is coming into the dock. That gives it time to load. There is a long limit to how long the ticket can stay on your screen, it lasts a whole 30 minutes. ====The old version was annoying. This one's a real improvement. It does everything you would want a ticketing app to do, and the pin feature really speeds things up.

Chase Muratore February 8, 2016

Functions, Ux can improve For example if I'm still asked to rate this app after I've rated it I will take down another star. Not bad for a government app,

Nicolina L January 27, 2016

Ny Waterway Review App is super easy to use. Can create a pin number in case your phone is lost or stolen. Never had a problem with buying mobile tickets. The schedule is accurate and I subscribe to the advisories

Kevin Kersh September 23, 2015

Makes traveling back & forth from home to Manhattan so much easier. No more worries about being short on time and then finding you have to wait in line to get a ticket. Way to go!

Arami Kim August 4, 2015

Bus locator does not work well Good idea, convenient to be able to purchase tickets and check schedules but Bus Locator is oftentimes totally inaccurate/lagging and app in general is buggy and slow.

Jonathan Berschadsky July 31, 2015

Doesn't work on Port Imperial Weehawken Walkway Even if tickets are preloaded onto the mobile device, it's hit or miss retrieving a ticket with success if an attempt is made to retreive the ticket on the walkway between the waiting area and the ferry. It's been this way since application was launched.

Alex Store December 3, 2015

Crashes when left running. Lost a ticket. Just lost a valid ticket after the crash.This app crashes when left running for a day. My morning commute is ok, going back in the evenig often a problem. Have to step out of the boarding line and scramble to restart the app seconds before departure.

Mamoon Baig September 8, 2015

SCAM, SCAM, SCAM! Tickets refused to activate with the guy who was collecting them. After holding up the line after an embarrassing 2 minutes, he told me to step to the side. I had to purchase physical tickets ANYWAY. There's no way to issue a refund, or contact the company for that matter (app gives an error too). I filed a claim with my credit card company. What a waste of time and money. If you guys want tickets, just buy them physically; there was no line (even on labor day)and there's no point in paying twice.

antmon antmon July 11, 2016

not working app crashed and now says my tickets are on a different device??? used to crash before that when i wanted to activate tickets...not sure how to fix...

Daniel Bates October 17, 2016

Awful - couldn't actually use the ferry! Terrible. Terrible. Not a great app - poor usability and design. Made infinitely worse by the fact that I was at a pier where it was app purchase only... This app wouldn't authorise a foreign card (possibly due to the requirement for a 'postal code') which meant I couldn't use the ferry!!