NY Waterway

Bytemark, Inc.

About this app

Your Phone Is Your Ticket

This app allows NY Waterway Hudson River Ferry riders to purchase tickets paper-free from their phone and use their phone as a ticket. All personal information and payments are encrypted over SSL, and our backend is PCI-compliant to ensure high security.

Features:
- Buy tickets from your phone
- Use your phone as your ticket
- Route maps
- Schedules
- Advisories
- Bus Locator

NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since its launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson River and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan.

Ratings and reviews

This app is great until it's not. Nothing more frustrating than having paid for the month and getting extorted for more money because their app fails and that becomes the consumers problem. They don't reimburse, customer service is only open for 4 hours a day during the week. The bus tracker rarely works accurately and now I'm being notified that my phones operating system is too advanced for this app. Total waste of time and money.

Some good features, most of them don't work 90% of the time. They have this annoying popup that prompts every time you open the app requesting feedback, but when you try to submit the feedback it returns an error EVERY. SINGLE. TIME. The design is outdated and the UX is horrible. I only use it to check bus locations which lags. Buying tickets through the system breaks down at least 3-4 times a year & they make you buy a paper ticket. You don't get reimbursed, they still owe me $36 👎🏻

First, please stop asking for feedback in the app, since the form submission doesn't work. The app is very convenient, but there are a few bugs. If you don't have a data connection, it often doesn't know that you have tickets even if you don't save your tickets to the cloud. Also, if you don't exit properly, the app ends up in a weird state where, the next time you go to use a ticket, you think you're at the activation screen but you can't activate any tickets.

What's new

Bug fixes and performance improvements.

Note: Due to security reasons, devices running Android OS versions lower than 4.4 will no longer be compatible with the mobile application. In order to continue using the app, Android 4.4 users will need to upgrade to the latest app. We advise Android users that are running lower than 4.4 to upgrade their Android device operating system to 4.4 or higher to continue using the app.