Sara Dabrowski
This app has worked well for me for years. Bit now trying to open the app takes four or five attempts with the app timing out and sending up errors. Yesterday it took a half an hour for me to finally access the transactions list. The lag time between screens is tremendous right now. Today I was unable to access my account at all. Something has clearly occurred to cause this to malfunction. I have never had this problem before. Please fix it as soon as possible!
12 people found this review helpful
Barclays US Bank
May 16, 2024
Hi, Sara. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Thanks, Drin.
Joe Miller
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Doesn't work! I updated TODAY, so this isn't me trying to use an outdated version. It let me log in, sent the text with the code, I typed it in, went to the next screen. Lots of changing shades, nothing of any value displayed, after several minutes "Something went wrong" appeared and the session was over. This was NOT one time. I am stubborn, so I tried a few times. All had the same result. Great update guys, it used to work fine.
11 people found this review helpful
Barclays US Bank
May 17, 2024
Hi, Joe. We apologize if you are having issues with our mobile app, and would like to document your concern. Please contact us via Facebook, Instagram, X, through our Secure Message channel or Chat at your convenience. Your business is valuable to us, and we look forward to doing more with you. Many thanks, Dell
Joshua King
App has become hot garbage in the past 3 or so weeks. App keeps having issues maintaining my login and peek, multiple times needing to use a text code or security questions, and most of the time if it gets through the login process...the app or system is unavailable and I'm asked to try again later. If I didn't have some decent credit history in the issuer, I would have left long ago simply because of the lack of Perks and benefits associated.
7 people found this review helpful
Barclays US Bank
May 20, 2024
Hi, Joshua. Thank you for your review. We're sorry to hear about your experience. To document and provide further direction, please contact our Social Media Team via Facebook or X. In your message, you can mention that the App Review Team has asked you to get in touch. Thank you. Ssa.