DOT Tickets

Din Offentlige Transport - DOT

About this app

DOT Tickets app is developed and owned by Din Offentlige Transport (DOT). DOT is a partnership between the traffic companies DSB, Movia and Metroselskabet to help create a better and more cohesive public transport system on Zealand, Lolland, Falster and Møn.
DOT Tickets app makes it easy to buy tickets and monthly passes for journeys on Zealand, Lolland, Falster and Møn.
You can purchase tickets by entering your place of departure and arrival, either in the form of a stop, address, or place. You can also pick the zones you wish to travel from and to on the map. The 2-8 zones fast purchase is relevant for you, if you know how many zones you need from where you are. You can use that feature, if you give the app your permission to localization (GPS) so that the app can determine your start zone. Giving your permission to localization, which is voluntary, can also help you determine your location on the map versus your ticket’s validity area.
Monthly passes can be purchased by entering your place of departure and arrival. You can also pick the zones manually on the map if you travel between 2 and 8 zones.
You can purchase these tickets in DOT Tickets app:
• Zone tickets for 2-8 zones
• Tickets for 9+ zones between a departure and arrival zone
• Commuter cards with Metro and DSB 1’ Regional Train as an optional add-on
• Commute20 with Metro and DSB 1’ Regional Train as an optional add-on
• Bicycle Metro
• Supplementary Ticket for Commuter Card (1 zone)
• DSB 1’ Regional Train supplementary ticket
• City Pass Small for zones 1-4 (24, 48, 72, 96 or 120 hours)
• City Pass Large for zones 1-99 (24, 48, 72, 96 or 120 hours)
• City Pass X-Large for zones 1-299 (24 hours)
• City Pass West for zones 101-199 (24 hours)
• City Pass South for zones 201-299 (24 hours)
• Event ticket Small for zones 1-4 (12 hours) and Event ticket Large for zones 1-99 (12 hours), available for limited periods in connection with events
• 12-hour ticket East, West and South for free traveling on Saturdays and Sundays for a limited period (December 2023 – February 2024)

These monthly passes can be purchased in other sales channels, but are displayed in DOT Tickets app:

• Youth Card
• Employee Travel Pass
• Company travel Pass


Payment in DOT Tickets app
You can pay with MobilePay or payment cards in DOT Tickets app. You can save your payment card details and access them via Touch ID, Face ID or a PIN code of your choice. In that way, you do not have to enter all card details every time you make a purchase.

Your payment card details are stored with Billwerk+.

The following payment cards are accepted:

• Visa/Dankort
• MasterCard
• Visa
• Visa Electron
• Maestro


NOTE:
Remember to buy your ticket before you start your journey.

Departure boards

You can create personal departure boards for your preferred transportation for all stations and stops on Zealand, Lolland, Falster and Møn filtered by the lines you want to follow.

On your departure board, you can see if there are delays or cancellations .

When you create a departure board, you can get notifications about planned changes and you can add the board as a widget on your smartphone’s home screen, so you always have it close at hand.

If you experience errors when using DOT Ticket app, please contact:
DOT Customer Service
Tel. [phone]

Ratings and reviews

Great app! Easy to use and locate and select routes. One thing as a tourist that would be nice would be to see the "journey details" after you have purchased tickets. Right now you have to screen shot or memorize where to walk / switch metros and/ or how many stops etc it seems.

As the other reviews mentioned. This app is not tourist friendly, cannot use international credit cards to purchase tickets and passes. Hope this will be fixed in the future. The only good things I can say is this at least it's in English and you can enter your starting point and destination and it will plan your trip and give you metro options.

Like others, I ended up double-spending because of some poorly implemented communication in DOT for the payment methods. Keeps saying "transaction has failed, try again" BUT IT TAKES YOUR MONEY. And MOBILE TICKETS ARE NON-REFUNDABLE - which you only find out in their ToS after failing to find any customer support for their mobile app. Well, DOT, I hope cashing in on nonrefundable error tickets pays for the losses you suffer from having your app reviewed into oblivion. Cheers!

What's new

With this release, we have made it easier to reactivate your account in the middle of the purchase flow. Hope it helps those of you who have been affected by this annoying error.