MTA TrainTime

MTA (Metropolitan Transportation Authority)

About this app

The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.

• Buy tickets with Google Pay or credit/debit card. Split payment between two cards.
• Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once.
• Save your frequent trains for easy access
• Share trips with family and friends so they know when to expect you
• Follow your trip with real-time GPS tracking, updated every few seconds
• See the layout of your train and how crowded each car is
• Chat with a customer service representative for either LIRR or Metro-North within the app

Ratings and reviews

Their new policy penalizes you for activating your ticket too late. Not for trying to skip out on purchasing an actual ticket; you have the ticket, you just didn't activate it on time, and so you'll face an $8 surcharge. This is after raising the fare with no improvement in service. It's beyond ridiculous. I'd rather ride the subway.

This used to be a great app, but their new policy changes have made the app a nightmare. I purchased 2 tickets right before train departure, clicked activate, and it only showed me 1 ticket. I figured the app defaulted back to 1 ticket once I updated my payment method, so I bought another ticket, and the app showed two activated tickets. Once I went back to the home page, there was a third unactivated ticket. Was denied a refund since more than 2 minutes had passed since the first transaction.

this app sucks. read all the other reviews. you can only purchase tickets on the day of travel. I purchased a weekend day pass at 8:00 on Friday night. intending to travel the next day. the ticket became effective immediately and expired late Friday night. I requested a refund on the chat and only got the run around that there were no refunds. they sent a screen shot showing a warning that the tickets are only good that day of travel. when I repurchased Saturday morning, no warning!!!

What’s new

Minor bug fixes & improvements.