1.43K reviews
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About this app

The MTA eTix app allows customers on MNR’s Hudson, Harlem and New Haven lines and all LIRR branches to purchase tickets on their phones.


Never use a vending machine or wait in line again when purchasing your rail ticket for Metro-North Railroad or Long Island Rail Road. Your phone is the ticket machine. Better yet, your phone is the ticket.

With MTA eTix, you can securely purchase One Way, Round Trip, CityTicket, Weekly and Monthly tickets in seconds. Purchasing a ticket is easy: sign up for an account, select your trip, buy your ticket and enter your card information, then activate your ticket just before you board.

• Never worry about missing a train while you're stuck in line to buy your ticket
• See all your tickets in your electronic wallet
• 'Punch' your own ticket just before you board
• Never misplace your ticket again
• Take your ticket with you when you upgrade your phone

If you are having issues using the app, please call customer services at 511 for support and ask to speak to a Representative after selecting your railroad. Customers outside NY State call 877 690 5114.
Updated on
May 13, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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1.43K reviews
herbert earl
May 25, 2022
The app takes forever to advance to the next page. I get an error message on every page. "App not responsive". Once I get to the page to purchase a 10 pack it confirms my selection. Once it's advanced to the payment page the order is doubled. Each and every time this happened. I do everything I know to fix the issue including uninstalling the app and starting fresh with a new download. The attendant stands over me seeing the nightmare I'm dealing with and charges full price cash on a Saturday.
2 people found this review helpful
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Andrew Hunt
March 12, 2022
Since the last update with the visual refresh, the app has become completely unresponsive, and as a result, completely unusable. It can take upwards of 30 seconds to a minute for a new screen to load, and it's not clear whether you've pressed the right button. As usual, the payment processing still is broken and throws errors inconsistently, forcing me to log out and log in regularly. I've used the app religiously for four years but something seriously broke for me, and it's quite frustrating.
32 people found this review helpful
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Peter Yee
March 3, 2022
Poorly written garbage. They tell you to activate the ticket before boarding. But the ticket person doesn't check until later. When you switch back to the app, all you see is an error. This is broken even when airplane mode is on which was the fix previously. Using airplane mode to "fix" the app shows how incompetent the developers really are because they failed to configure a proper network timeout when the app doesn't have a signal in the tunnels. Learn to code!!
28 people found this review helpful
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What's new

- Bug Fixes and Performance Improvements
- Updated FAQs
- More Visual Refresh (more to come)
- Better representation of via- and non-via routes for LIRR riders