MTA TrainTime

MTA (Metropolitan Transportation Authority)

About this app

The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.

• Buy tickets with Google Pay or credit/debit card. Split payment between two cards.
• Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once.
• Save your frequent trains for easy access
• Share trips with family and friends so they know when to expect you
• Follow your trip with real-time GPS tracking, updated every few seconds
• See the layout of your train and how crowded each car is
• Chat with a customer service representative for either LIRR or Metro-North within the app

Ratings and reviews

I made an error on a purchase. I tried to refund and it charged me $10.00 there needs to be an option to refund without penalty if you cancel within 24 hrs. This is very wrong. Suggest you offer this option and make a change ASAP When you purchase a paper ticket you at least have a time to use this in the future. This purchase via phone has some issues to be looked at

I wish I read the reviews before I tried using the app. Which usually I do. All the negative reviews are accurate. The double one way tixs (same stations) when you purchased round trip. The $10 fee when you're under 2 minutes. Traveling with daughter and two grandkids for an afternoon in the city. Afraid of what will happen when I actually use the train in a few hours! Again, based on the bad reviews that are so far correct. I will never use this app again.

I don't take the LIRR that often, maybe once a month. Every time I open this app it says my session has expired, I can't log in until I reset my password, oh no you've registered a new device, update payment info, etc... Like I'm at Jamaica very stressfully trying to set everything up AGAIN before the train I want leaves, and then it freezes! Going to a kiosk is easier. The user authorization system just needs to be redone, it's a horrible UX issue.

What’s new

Minor bug fixes and improvements.