Jody Howard
This app is deplorable, I received a text with links to install and then login and complete check-in. The links were duplicates, so it just went back to the install prompt. Called and got a link sent to my email, used the Access Portal button and got a prompt to log in. Again, never prompted to create an account, so no way to log in.Total waste of time.
22 people found this review helpful
We are sorry to hear about your experience. Check to see if you received an email from your provider welcoming you to your ‘Patient Portal’. If not, please ask your provider to resend, as it has directions to activate your portal account - which should be activated from a desktop computer or laptop before downloading the app to your mobile device.
Ferrel Wiley
The most unusable app on my phone. This app is so poorly designed that it is far and away the least unusable app on my phone. It does not account for the android methodology for signing in with multiple accounts (made necessary by not allowing family members access to each other's accounts). Data entry is beyond tedious. For example, entering the date one quit smoking requires scrolling back monthly -- to as far back as decadeshh while the function for DOB allows direct date entry.
308 people found this review helpful
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review.
Cynthia Hardin
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Not user friendly. Set up the app on my phone as instructed, get the email to set up my password. The STUPID app tells me I need to get on a computer. Get on the computer, click the link, nothing pops up. Went through this a few times rereading and following directions. No luck, not able to do anything.
3 people found this review helpful
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review.