
Dylan D
Not worth it if it doesn't already come with a credit card. Even the it is meh. Most of the lounges seem to never be accessible from the airport terminals my flights end up in. Regardless of domestic or international flights. Prime example... I'm in Venice and can't access Marco Polo lounge because it was placed on the other side of customs and no accessible from the tiny terminal. Not the apps fault, but maybe make a complaint to make these lounges more accessible.

Collin Abroadcast
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They make it extremely difficult to navigate the app. So much run around and when trying to reset password, they don't even send an email. Oh, you can't get anywhere? Contact support and we'll get back to you later. How convenient because I'm at the airport NOW Furthermore, when you email them, they just send an auto-response with the help article pertaining to my problem. The help article doesn't help as I need HUMAN assistance. On top of this, when you call them, the call drops. FFS
6 people found this review helpful

Nicklas Johnson
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Borderline worthless. It wants location permission but it doesn't use your location for anything. Basic functionality like showing you the location of the nearest lounge to your location is totally absent. The only thing it's good for is having a digital version of your card so you don't have to carry it with you. So stupid. In many airports there aren't even any lounges anymore, just "retail offerings" ie, ads. An ad for a gaming shop is not really a perk. It's a shame I have to point that out.
55 people found this review helpful
Priority Pass
February 13, 2023
Hi Nicklas, thanks for the review. We are sorry to hear that you feel this way. Please send an email to info@prioritypass.com or call us at +44 20 8680 1338 so we can help you with any concerns. Regards, Amelia