Angie Bell
I spend so much time scanning items in the store to verify they are covered. I recently had to have about 5 or 6 items removed because the scanner was inaccurate. What's the point of having the scanner if it's wrong? Online shopping is worse because you have to go all the way to checkout to see if each item is covered. I can't find a catalogue, PDF, or Google list. I literally chose this insurance because I thought this would be a help to me. I get so frustrated. Please update/fix the app.
55 people found this review helpful
Solutran, Inc.
June 25, 2024
Hi Angie, thank you for your feedback. I would be happy to answer any questions about product eligibility. You can email us at support@healthybenefitsplus.com. Thank you, Nicole.
Kevin Hansher
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Update 6/3: Regarding the message from the developer below, I have sent an email to that address twice with absolutely no response. First message a couple of weeks ago and another last week. Very frustrated! After entering username/password, it appears to start to do something, but never leaves that screen. Have logged in fine with laptop/browser interface. And with all of the reviews indicating either login or stability issues when trying to use app, it is definitely a problem with the app.
48 people found this review helpful
Solutran, Inc.
June 3, 2024
Hi Kevin, thanks for reaching out. If you are still unable to login, please send us an email at support@healthybenefitsplus.com so we can answer any questions and help you through the login process. Thank you, Landon.
A. Bentley
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Updated 7/3/2024. Still only one star because even after installing the "update" it still crashes regularly when browsing the Over-the-Counter catalogue. I have to use the website to do that as this app is broken in that area. Crashed first time I used it. App is very slow, thus I have very low expectations for it.
Solutran, Inc.
June 25, 2024
Hi there, thanks for the feedback. I'd be happy to help you with the app. Please send us an email at support@healthybenefitsplus.com with what you are experiencing and we can help you directly. Thank you, Landon.