
Draco Pierson
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Useless customer service. They don't have a purpose. Whenever they mess up an order (missing items, 1 hour non-delivery, incorrect order), which is often, they don't resolve anything. Absolutely no point in having a customer support option if their only solution is call the store every time (who doesn't call even though multiple chats say they will.) Better to order through other apps like foodpanda, you get better deals and if they mess up the order (rarely), it gets resolved within the chat.
10 people found this review helpful
Golden Arches Development Corporation
January 1, 2025
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!

Gerald Allen Serwelas
I had a terrible experience with their chat support. My order was stuck on "preparing order" for over two hours, and despite multiple agents assuring me that someone would call, no one ever did. I ultimately had to cancel the order. Since then, I’ve been following up about the refund—they claimed it’s been processed, but I still haven’t received it.
28 people found this review helpful

John Paul Asensi
worst experience ever. lots of bugs. can't modify address if instructions includee, cart empties after I change branch, and order from months ago is stuck on "On its way" status, address shown in delivery guy side is just the landmark and not the pinned location. there's more bugs than mentioned.
2 people found this review helpful