Ming Sim
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The trips are not updating in a timely manner. Hours after trip ends is not timely. Was forced to switch over from the other app and while that one was not perfect at least I get timely updates and alerts about 80% of the time, usually when I am still near the bus stop after alighting. There has been no change in my travel habits and cards used. Only thing new is this app.
2 people found this review helpful
Ernest L
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I'm not sure your "one-time" will really be one time or many times later. This is at least my second or third time. Regardless, you should at least send out email notifications prior to your so-called one time reset so that people can do it in advance instead of having to find it out when you have boarded the bus, cannot use the card and then have to get down, to get this settled at an inconvenient time and place. It is just the level of understanding and bo-chup-ness that is embedded in this.
5 people found this review helpful
SimplyGo Pte. Ltd.
September 26, 2024
Hi Ernest L, thank you for the feedback. we will need all users to complete a one-time set-up. Once that is completed, you will be able to use the new password for subsequent login. If you encounter issues, do contact us at 1800-2255 663 or PM us on Facebook or Instagram @SimplyGoSG so we can assist you further.
Anderson Chin
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Worst piece of junk app ever. Downloaded it because the SimplyGo payment from my credit card is in one lump sum. So I signed up an account and added my credit card. But the added card did not show up in the app. When my card was being verified after keying in my card details, the app just closes itself and show "error, pls try again later". In total I tried 5 times and none succeded. Seriously, this app is so bad. The UI/UX is terrible too. I would delete this and go back to use ezlink.
4 people found this review helpful