Teagan O'Gorman
Recently there have been multiple UI issues introduced to this app. Sending an international payment - I selected the source account to be a sub account. After the selfie verification flow, the UI had reset the source to my main account. Often the keyboard closes just as I'm about to enter a value for payment. The entire payment flow resets after clicking one of the info boxes/how it works buttons. When confirming a payment with remote pin, the "confirm" doesn't work if the keyboard is open.
91 people found this review helpful
Hi Teagan, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at 067 418 9565? We'd appreciate the opportunity to assist you further.
Keanan Klaaste
Capitec banking app is user-friendly and efficient. The interface is clean and easy to navigate, making tasks like checking balances, transferring funds, and managing accounts straightforward. The security features are robust, giving me confidence in the safety of my transactions. However, there is room for improvement. It would be fantastic if Capitec could add a PayPal integration feature in the future. This would make the app even more versatile and convenient for international transactions.
68 people found this review helpful
Hi Keanan, thank you for your awesome review! We have noted your suggestion and we will forward it to the relevant departmentš
Severiano von Buchenroder
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What I find very inconvenient is the in-app notification feature. Let's say you have 50 unread messages in the app. It would make things so much easier to have a "mark all" or "unmark all" feature, where you can either mark all messages as either read or unread. Also, I find it bothersome when you read a message, its still marked in bold as "unread" despite having read it before
4,445 people found this review helpful
Capitec Bank
12 April 2024
Hi Severiano. We're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at 067 418 9565? We'd appreciate the opportunity to assist you further.